Based on current travel industry standards for boutique agencies like Pinnova Travels, their tour policies typically focus on customized (FIT) and group (GIT) experiences.
While specific legal documents vary by trip, here is a breakdown of the standard operating procedures for Pinnova’s domestic and international tours:
✈️ International Tour Policy
For trips outside India (e.g., Dubai, Europe, or SE Asia), Pinnova acts as a facilitator for logistics and local coordination.
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Visa Assistance: While they help with documentation (invitation letters, flight bookings), the final approval rests with the respective consulate.
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Passport Requirements: Your passport must be valid for at least 6 months beyond your return date.
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Payment & Forex: International packages often require an initial deposit (typically 25–50%) to secure flights and hotels. The balance is often split into an INR component and a Foreign Currency component.
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Insurance: Comprehensive travel insurance (covering medical, baggage, and trip delay) is usually mandatory for international departures.
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Cancellations: Cancellation fees for international trips are generally higher due to airline non-refundability and international hotel blockings. Expect a 100% penalty if canceling within 15–30 days of departure.
🏔️ Domestic Tour Policy
For travel within India (e.g., Himachal, Kerala, Ladakh), the focus is on local permits and transportation.
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Identification: Every traveler (18+) must carry a government-issued photo ID (Aadhar, Voter ID, or Passport). Note: PAN cards are often not accepted for hotel check-ins.
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Permit Requirements: For restricted areas like Ladakh (Inner Line Permit) or Sikkim (Nathula Pass), Pinnova typically requires your documents 7–10 days in advance to process local permits.
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Vehicle Policy: Most domestic packages provide a "point-to-point" vehicle service. This means the car is for sightseeing as per the itinerary, not for 24/7 personal disposal unless explicitly booked.
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Child Policy: Children under 5 are generally free (without an extra bed/seat); those aged 5–12 are charged at a "Child with Bed" or "Child without Bed" rate (typically 60–70% of adult cost).
📋 General Booking & Cancellation
Regardless of the destination, the following standard rules usually apply: