Policy
Accommodation PolicyÂ
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Reservation & Check-in
- Advance booking required; confirmation subject to availability.
- Standard check-in and check-out times (e.g., 2 PM check-in, 11 AM check-out).
- Valid ID and booking reference needed at arrival.
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Payment & Cancellation
- Payment terms (full/partial advance, accepted modes).
- Cancellation deadlines with refund or forfeiture rules.
- No-show policy clearly stated.
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Guest Conduct
- Respect for resort property, staff, and other guests.
- Restrictions on noise, smoking, and alcohol in designated areas.
- Pets allowed or restricted depending on resort rules.
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Facilities & Services
- Use of amenities subject to safety guidelines.
- Housekeeping schedules and room service availability.
- Liability disclaimers for personal belongings.
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Safety & Security
- Emergency procedures (fire exits, medical support).
- Compliance with local laws and resort safety standards.
- Responsibility for children under supervision of guardians.
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Special Provisions
- Group bookings, corporate retreats, or long-stay arrangements.
- Accessibility features for differently-abled guests.
- Seasonal or festival-specific policies (e.g., peak pricing).